Terms & Conditions

Terms & Conditions

Academic Review Terms & Conditions

All prices are subject to change without prior notice. We reserve the right to refuse business and/or to terminate services with anyone for any reason at anytime.

Refund Policy

Academic Review has a seven (7) day return policy. This period begins upon receipt of the material and extends for a period of seven (7) days. Customers must notify Academic Review within this 7-day period should they elect to return unused materials. Academic Review does not accept used items, damaged items, or items removed from their shrink wrap. Upon receipt of return authorization from Academic Review, customers must ship materials to Academic Review at their own expense via a trackable shipping method (i.e., carrier assigns tracking number to shipment). Academic Review will not accept packages or process refunds without return authorization by our office. Shipping charges are nonrefundable. In addition, there will be a 20% cancellation/restocking fee, charged to customers, for all cancelled orders and/or returned materials. No refunds or partial refunds will be granted for online products that have been registered. Customers may elect to cancel an unregistered online program within 7 days of purchase; however, there will be a 20% cancellation fee.

Online Programs Policy

A customer who purchases any of our online programs is purchasing an individual license to use Academic Review’s proprietary software. Our online programs are comprised of multiple platforms provided in a way to be operated by an individual and will be defined as software. Software consists of carefully organized instructions and code written by programmers in any of various special computer languages. They may be delivered as, but not limited to a web application, mobile application, and/or desktop application.

The purchaser will be granted a license to access the software upon receipt of funds. Access to the software will typically be provided at time of purchase, but may vary dependent on the product. Technical support will be available during business hours should an issue arise. This license is granted to only the original purchaser and, as such, purchaser is not permitted to sell, lend, assign, lease, or transfer in any other way any copy or use of the software. This license is non-transferable. Purchaser also may not sell, lend, assign, lease, or transfer in any other way remaining time to use the software. Any violation of this provision is not permitted and may cause program to be terminated with no refund of the licensing fee paid.

All online programs are active for a limited time period. All online program access starts at time of purchase. If you need to request a hold on your access, please contact our customer service team at 800-225-3444, Monday through Friday from 7:00 a.m. to 5:00 p.m. PT, Saturday 8:00 a.m. to 12:00 p.m. PT.

Additional time in the program is available for an additional cost. The information and content contained in any of our online programs remains the property of Academic Review. No part of this information or content may be reproduced in any form nor transmitted by any means, mechanical or electronic, without the express written consent of Academic Review.

Hold of Online Program Purchases

Customers may request a complimentary hold on online program purchases up to one (1) year from original purchase date. Holds will be applied to a customer’s complete TestMaster suite and cannot be broken up by individual course.

It is the responsibility of the customer to contact Academic Review with request for hold. Hold periods will be effective upon contact with Academic Review Customer Service and cannot be backdated. At end of hold period, the remaining access time will automatically activate without notice to customer.

To request a hold, please contact Academic Review Customer Service at 800-225-3444, Monday through Friday from 7:00 a.m. to 5:00 p.m. PT, Saturday 8:00 a.m. to 12:00 p.m. PT.

International Customers

Academic Review is not responsible for any custom or duty fees on international orders. The customer is responsible for all costs associated with these fees directly through UPS. Notification of any international fees will be sent by UPS.

Defective Material

Providing high-quality products is very important to us. Please inspect your package upon receipt to ensure satisfaction with the production quality. If any of the physical products are defective, please notify us within seven (7) days and we will ship replacement materials at no cost. Academic Review is not responsible for package issues related to handling by the shipper.

Discount / Promotions Policy

From time to time Academic Review offers discounts and promotions. If more than one discount could apply to a product, only the greater discount will be honored. Academic Review reserves the right to change its policies and procedures at any time without prior notice. (Rev August 2017)

Special Accommodations

Please call, fax, mail, or email Academic Review with any questions regarding special accommodations.

Academic Review
212 W. Ironwood Drive,
Suite D #168
Coeur d’Alene, ID 83814

Toll Free: (800) 225-3444
Fax: (800) 344-4407
Email: info@academicreview.com

Changes to Contact Information

Customers are responsible for notifying Academic Review of changes in name, address, telephone number, and/or email address, to ensure the accurate receipt of shipments and/or notifications.

Pass Guarantee

Our Pass Guarantee was written with your success in mind.

If you take your exam and do not pass, or if you are not ready to take the exam 30 days before your course expires or the test date (whichever is later), then you may receive one free three-month extension1. Additional extensions can be purchased at a discounted rate.

The Pass Guarantee is valid only to customers who purchased a qualifying program, specifically EPPP 6-Month Subscription Program and Social Work 120-day Program Subscription, and meet all of the following eligibility requirements:

  • Purchase the program no more than 12 months prior to your board licensing exam.
  • Complete the online Assessment Exam.
  • Complete all Mock Exams and/or Domain Quizzes, applicable only where these are included in your qualifying purchase.

To check if you meet the eligibility requirements and to redeem the Pass Guarantee, or if you have any questions, please contact us at (800) 225-3444, Monday through Friday from 7:00 a.m. to 5:00 p.m. PT and Saturday from 8:00 a.m to 12:00 p.m. PT.2

1Subject to applicable eligibility requirements. Extension includes access to any exams and quizzes, content, and flashcards, if these were included in your qualifying purchase.

2All policies are subject to change without notice. Academic Review will honor any policy in place at the time of your qualifying purchase.

Who can I contact with questions regarding this Policy?

If you have questions concerning our privacy practices, contact us at:

Academic Review
212 W. Ironwood Drive,
Suite D #168
Coeur d’Alene, ID 83814
Fax: (805) 676-3033
Email: info@academicreview.com

Page last updated: August 25, 2020