Customer satisfaction is important to us. If for any reason you are not completely satisfied with your purchase, please contact us immediately to discuss your options. We have a seven (7) day return policy on hard copy books and other physical materials, which begins from the date you receive your materials and extends for seven (7) calendar days. If you wish to return materials, you must call us within seven (7) days of receipt and we will provide you with return instructions. Returns will not be accepted without prior authorization from our office, nor will we accept returns of damaged or used materials. Upon receipt of an authorized return, a refund (excluding shipping and a 20% restocking fee) will be generated and can be expected within thirty (30) business days. IMPORTANT: Once accessed, our online programs are nonrefundable. No exceptions. You may request a refund for unused programs within seven (7) days of purchase; however, a 20% cancellation fee will apply. Transferring of accounts is not allowed under any circumstances.
Our online programs consist of eBooks, Diagnostic Assessments, Domain Quizzes, Mock Exams, Flashcard Quizzes, and Flashcard Exams. Online programs are subscription based and may not be shared among multiple users. Access time starts when you first log in to the program, not when purchased. When your initial subscription expires, your account will automatically renew each month. You may turn off auto-renewal from within your account by going to My Account, then Subscriptions and turning auto-renew to "off". Or, you may call our office at (800) 225-3444 for assistance. The information contained in our programs remains the property of Academic Review. No part of this information may be reproduced in any form nor transmitted by any means, mechanical or electronic. Online subscriptions are nontransferable.
Online programs not activated within one (1) year of purchase may require fees to upgrade or revise the programs for usage. Online programs not activated within three (3) years of purchase are forfeited; customers will be required to purchase new programs for usage.
All on-site workshops require payment in full at the time of enrollment. There is a $150 nonrefundable fee in the event of customer cancellation. You may cancel a workshop reservation up to ten (10) working days prior to the start date of the event and receive a refund, minus the $150 fee. There are no refunds if you cancel less than ten (10) working days from the start date or if you choose not to attend the workshop.
If you are scheduled to attend a workshop, but would like to postpone your attendance and transfer to a future event, a $150 transfer fee will apply. To transfer, please contact us no later than ten (10) working days before the workshop begins. There is a $200 fee if transferring less than ten (10) working days before the start date. Workshop attendance may only be postponed and transferred one time, and the replacement event must take place within one year of the original workshop start date. If the workshop is cancelled by Academic Review, you may transfer to a future event or receive a refund of fees paid. We do not allow recording of any of our workshop events.
It is highly recommended that you read all of the study materials at least once before attending one of our on-site lectures.
LIVE ONLINE WEBINARS / WORKSHOPS
All live online webinars require payment in full at the time of enrollment and are nonrefundable. If you are scheduled to attend a webinar, but would like to postpone your attendance and transfer to a different event, a $150 transfer fee will apply. To transfer, please contact us before the webinar begins. No transfer will be allowed after the webinar has started or if you choose not to attend as scheduled. Webinar attendance may only be postponed and transferred one time, and the replacement event must take place within one year of the original webinar start date. If the webinar is cancelled by Academic Review, you may transfer to a future event or receive a refund of fees paid. We do not allow recording of any of our workshop events.
VALIDITY OF WORKSHOP AND WORKSHOP PACKAGE PURCHASES
Customers may purchase workshops as a standalone product, or as part of a bundled subscription. Generally, the above terms apply to workshops purchased as a standalone product. Because workshop attendance fees are greatly reduced in bundled subscription options, there are no refunds for workshops when included as part of a bundled subscription. Customers have one year from the date of purchase to participate in a workshop or to initiate a transfer to a future workshop option. If a workshop is purchased, but not attended or transferred within one year of purchase, the workshop will be forfeited. Academic Review may offer the option of alternate products should a workshop cancel or not be available to suit customer needs.
CONTINUING EDUCATION (CE) CREDITS
Academic Review offers a variety of continuing education credit options. Please see our Continuing Education site page for more details. If cancellation of an online CE course is necessary, please contact us within one (1) working day of placing your order and we will refund the full course fee. Otherwise, online CE course purchases are nonrefundable.
VALIDITY OF ONLINE CE COURSE PURCHASES
Online CE courses are valid for one (1) year from date of purchase. Courses that are not completed within that time frame will be forfeited.
Please contact us for more information on receiving CE credits for EPPP home study preparation or attendance of our live 4-Day EPPP Workshop.
Academic Review reserves the right to change its policies and procedures at any time without prior notice. (Revised August 2017)
From time to time Academic Review offers discounts and promotions. In the event that more than one discount may apply to a particular purchase, only the greater discount will be applied.
Customers are responsible for notifying Academic Review of changes in name, address, telephone number, and/or email address, to ensure the accurate receipt of shipments and/or notifications.
What types of information are collected through this site or mobile application?
We may collect a range of information from you if you visit our site or mobile application depending upon the features you use.
We may collect personal information, such as your name, address, telephone number, email address, credit card numbers, Social Security numbers, or other identifiers that you may provide in the course of completing a form or transaction on our site or mobile application. Portions of our site may collect additional information from individuals using those features such as accepting resumes from job applicants or collecting application of financial aid information from students and applicants.
We may collect information about the browser and/or device that you are using to access our website or mobile application (such as the type of browser or device you are using, browser settings, and the device identification number). Device information may or may not be personally identifiable depending upon whether it is linked to the identity of the user.
We may automatically log information, such as a user's IP address, domain name, browser type, date and time of access, and other log file data. This information may be used to analyze trends or administer our websites and mobile applications. We may collect statistical or non-personally-identifiable information about our users, such as which pages are visited, how long a visitor stays on a particular page, the website from which a user came to our site, or similar such information. We also may collect aggregate information such as the total number of unique or return visitors to our site, using our application, or visiting a particular page in a given time frame. We may use this information to measure the use of our sites and applications and to improve our content. We may use Google Analytics, a third-party provider of analytics tools or a similar third party service to analyze information about visits to our website. For information about opting out of Google Analytics please visit: https://tools.google.com/dlpage/gaoptout.
Yes, we may utilize "cookies," web beacons and other similar technologies on our website. We may use first and/or third-party "browser" or "HTTP" cookies, which are unique text files that may be used for data analysis, and enable our website to tailor information for the visitor. We may use browser cookies for purposes such as to personalize the user's experience on our site, to remember a user when the user registers for products or services, for fraud prevention, or to track visits to our websites. We also may use "web beacons" (also referred to as pixel tags, clear gifs, or other terms) or similar technologies to collect information such as how long a visitor remains on a particular page. If you do not want us to deploy browser cookies to your device when you visit our websites, you may set the browser to reject cookies or to notify the user when a web site tries to place cookies in the browser program (see below). Rejecting cookies may affect your ability to use some of features offered by the website.
Third parties, including our service providers or marketing partners, may collect information about a visitor to our site over time and/or across different websites when the visitor uses our website. This information often is aggregate data or individual information that is tied to a browser or device rather than specific identifiers such as the visitor's name and address, but some of this information might be considered to be personally identifiable under some federal or state laws.
What choices do I have about online tracking and the placement of cookies on my device?
Some Internet browsers have begun to offer what often is referred to as "do not track" mechanisms for browser users to automatically signal privacy preferences to websites that they visit. Internet browsers have only begun to include these features relatively recently and there is not yet a consensus about what steps a website should take when it receives a do-not-track signal from a site visitor's browser or what information collection or use restrictions should be applied when a do-not-track signal is received. As a result, our site(s) do not currently respond to do-not-track-signals. We are continuing to monitor do not track developments and may revisit the issue in the future. In the meantime, you can exercise other choices available to you, including limiting the placement of browser cookies on your device using your browser's cookie control features and other choices described in this Policy.
How is my information used?
We may use the information we collect through our site or mobile application for the following purposes:
We do not share, sell, or lease personal information about you except as set forth in this Policy.
What types of choices do I have about your collection and use of personal information about me?
You have a number of choices regarding our collection and use of information through our websites and mobile devices:
Can I access and request correction of personal information I provide through the website or mobile application?
Yes. If the information that you provide through our website is included in an educational record then we provide access to that information in accordance with the Family Educational Rights and Privacy Act (FERPA), as applicable.
In the case of personal information that is not part of a student's educational records, it is our policy, with certain exceptions, to provide individuals with access to personal information that is maintained in our files. In some cases, the website may allow you to log-in to directly access and/or correct information you have provided. In other cases, such as web forms that you may submit through the site, if you would like to obtain a copy of the information you provided you can contact us at firstname.lastname@example.org. When you update information, we may keep a copy of the prior version for our records.
Exceptions to access and correction rights may include:
We require that an individual provide reasonable validation of his or her identity before we provide access to personal information from our files. To request access to or correction of information please send an email to email@example.com .
How may personal information collected through this website or mobile application be disclosed?
Do you take steps to safeguard information I provide through the site or mobile application?
We recognize that you may be concerned about the security of your personal information and we are committed to employing reasonable technology in order to protect the security of our website. Even with such technology, no website is 100% secure. We take reasonable measures that we believe are appropriate to protect your information from loss, misuse, alteration, or destruction. We will ask any agents and service providers to whom we may transfer your information take comparable steps to protect that security.
If you use this site or mobile application, you are responsible for maintaining the confidentiality of any user ID and password or other access credentials that you may be provided. You should notify us immediately if any user ID and password or other access credentials we may issue you are compromised.
What is "Refer-A-Friend"?
We may offer you opportunities to request that we send content from our websites or otherwise reach out to friends or family members that you believe may be interested in learning more about our programs. If you choose to make such a referral, which is voluntary, we may ask you for your name and contact information as well as contact information for the individual or individuals that you refer, such as their name, email address and/or phone number. When we contact your friend, we may identify you as the party that made the referral. This feature is only to be used to refer individuals with whom you have an existing relationship that you think would be interested in being contacted by us by phone or by email.
Does your site contain links to other websites or social media platforms?
If I am using the site from outside the United States will information collected through the site be transferred to the United States?
This site is designed primarily for users from the United States. By using this site, users from other countries consent to the transfer of any personal or other information collected to the United States and housed on servers in the United States and your information will be subject to use and disclosure in accordance with this Policy and applicable United States federal, state, and local law.
COPPA regulates the collection of personal information online from children under the age of 13. This site is not intended or designed to attract users under the age of 13 or to collect personal information from such users. We do not collect personally identifiable data from any person we know to be under the age of 13 and those under 13 should not submit any personal information through this site. If we learn that we have inadvertently collected personal information from a child under the age of 13, we will remove the information from our files.
How will changes to this Policy be communicated?
Who can I contact with questions regarding this Policy?
If you have questions concerning our privacy practices, contact us at:
954 Lexington Ave, Suite 1000
New York City, NY 10021
Page last updated: April 2016
Page last updated: August 2017